On top of the Android OS, Samsung adds its own UI and self-designed apps such as messaging, browser and settings. In order to provide multimedia services to end-users, the IP Multimedia SubSystem was developed as a design framework. There have been a number of complaints lately of people seeing the “IMS Service Has Stopped” notice appears on their displays, both while they’re attempting to contact or message someone.
This is not exclusive to Samsung. Many other users of different mobile brands facing the same issue. If you are also facing the same issue, you are in the right place.
In this article, we’ll fix the issue of the “IMS keeps stopping” error.
What Causes the IMS to Stop Working?
A number of people had reported the same issue, so we decided to look into it and came up with a set of fixes that worked for the majority. Our research also led us to discover the following list of possible causes:
- Cache:- Cache is stored on your phone so that all apps use it to speed up loading times. By keeping temporary data on the partition, the cache reduces the time it takes to launch a certain application. However, this cache may get damaged over time. Certain Android apps, such as the messaging app, may not operate correctly if the cache is damaged. The same may become a reason for the IMS to stop working.
- Default Messaging App: – Network providers use specific configuration files before offering internet, phone, and messaging services depending on where you reside and the network provider you use. It’s conceivable that these changes are interfering with the default software and preventing it from running correctly.
- Old Android Software: – If you haven’t updated your Android to the most recent version, you might be seeing this message because of a fault in the operating system. The recent update that you ignored may have resolved the above issue.
- Third-Party Messaging Apps: Third-party messaging apps may sometimes take over the main messaging app and create troubles with the messaging service itself. This warning appears if the default messaging service is banned or deactivated.
How to Fix “Unfortunately, IMS Service Has Stopped”?
Now that we have mentioned the possible reasons behind the issue, let’s move on to the solution. Please note that there’s no specific solution to this problem because it can be caused due to a number of reasons. So, you have to try all the methods and see which one works out for you.
1. Restart Your Device
Sometimes, just restarting your device may solve a number of issues. Restarting the device closes all the background apps and services. This approach may also be used to fix the IMS service that has stopped the issue. Rebooting your smartphone is as simple as following the instructions listed below:
- Press and hold the power button on your device.
- After 3 seconds, you’ll see a pop-up on your device.
- Tap on “restart” to restart your device.
2. Wipe Cache
If restarting the device doesn’t help you out, you may need to wipe the cache of the messaging app. Sometimes cache data may damage causing the issue to be caused. Here’s how you can wipe the cache.
- On your android device, open settings.
- Open the list of applications from the settings. This may vary according to the version of android you are using.
- From the list of apps, tap on Messaging>Storage.
- The storage page will appear. Tap on “Wipe Cache”.
- After wiping the cache, restart your device to check if the issue is resolved.
3. Update Your Android
If you are facing the issue, it’s possible that your Samsung phone isn’t running the most recent version of Android OS. So, you should check to see if there’s a pending software update. Here’s how to check.
- Firstly, go to your phone’s Settings and choose “About phone.”
- Now choose “Check for Updates” from the “Software Updates” menu.
- If an update is available, the “Download Now” option will appear.
- Once you’ve downloaded it, you’ll see a confirmation notice asking whether you want to restart your phone. Click “Yes” to proceed.
- Now that your phone has been updated to the most recent version, you may check to see whether the problem still exists or has been resolved.
4. Check for Apps Update
There are instances where not updating certain apps might lead to creating errors with your operating system or other applications. However, in this way, can check the Google Play Store for any new updates.
- Firstly, on your android device, tap on “Google Play Store”.
- Simply click on the menu button in the upper left corner of your screen and choose “My Apps & Games”.
- Tap on “Updates” and select the “Update All” icon.
- Wait for all the apps to get updated. This will depend on the speed of the internet you are using. After updating all the apps, restart your device and check if the issue still persists.
5. Uninstall Third-Party Messaging App
If any of the above methods didn’t work out for you, try uninstalling any third-party messaging app. Third-party messaging apps may sometimes take over the main messaging app and create troubles with the messaging service itself. In order to get rid of these errors, uninstall the application and restart your device.
These are all the ways by which you can fix the issue of “IMS Keeps stopping”. Even after performing all the above methods, this issue didn’t get resolved, you may need to go to the customer service centre. Changing many settings may change the scenario even worse. It’s better to get it checked by professionals.